Refund and Returns Policy of Fun Tours Dubai

Terms and Conditions

People don't Take Trips - Trips Take People

Overview

Welcome to Fun Tours Dubai! By accessing and using our website www.funtoursdubai.com and services, you agree to comply with these Terms and Conditions. Please read them carefully.

1. General Terms

These Terms and Conditions apply to your use of Fun Tours Dubai’s website and services, including tour bookings and purchases. By using our website or booking services, you acknowledge and agree to the terms outlined here.

2. Services

Fun Tours Dubai offers desert safaris, sightseeing tours, and other custom travel experiences. Services are available only to individuals aged 18 or older or minors accompanied by a responsible adult.

3. Bookings and Payments

Booking Confirmation: Bookings are confirmed only after receiving full payment. We reserve the right to decline bookings at our discretion.
Payment Methods: We accept various forms of payment, including credit cards and other online payment methods as specified during the booking process.
Pricing: Prices on our website are subject to change without notice; confirmed bookings retain the rate at the time of booking.

4. Cancellation and Refund Policy

Cancellations: To cancel a booking, notify us at least [insert time frame, e.g., 24 hours] before the tour date to be eligible for a refund, subject to our cancellation policy.
Refunds: Refunds are issued in accordance with our Refund and Returns Policy (see below). No refunds are available for cancellations made within [insert time frame] of the scheduled tour date.
Changes to Itineraries: Fun Tours Dubai reserves the right to alter tour itineraries due to weather, safety concerns, or other uncontrollable factors.

5. Return and Refund Policy

Our refund and returns policy lasts 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.

Eligibility for Returns: To be eligible for a return, items must be:

Unused, in the original condition received, and in the original packaging.
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary items
- Hazardous materials or flammable liquids/gases

Additional Non-Returnable Items:

Gift cards
Downloadable software
Some health and personal care items

A receipt or proof of purchase is required for returns. Please do not send items directly to the manufacturer.

Partial Refunds: Partial refunds may apply to:

Books with obvious signs of use
Opened media such as CDs, DVDs, or vinyl records
Items not in their original condition or missing parts not due to our error
Items returned more than 30 days after delivery

Refund Processing: Once received and inspected, we’ll notify you via email regarding refund approval or rejection. Approved refunds will be credited to your original payment method within a specified timeframe.

Late or Missing Refunds: If you haven’t received your refund, check with your bank or credit card company as processing times vary. For further assistance, contact us at info@funtoursdubai.com.

Sale Items: Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges: We replace defective or damaged items only. To request an exchange, email us at info@funtoursdubai.com and mail the item to: Office 213, Block B Auto Center, Near Eppco Petroleum Station, Port Saeed, Dubai

Gifts: If the item was marked as a gift and sent directly to you, we’ll issue a gift credit upon return. For items not marked as gifts, refunds will be sent to the purchaser.

Shipping Returns:
To return a product, mail it to:
Office 213, Block B Auto Center, Near Eppco Petroleum Station, Port Saeed, Dubai

Return shipping costs are the customer’s responsibility and are non-refundable. For high-value returns, consider using trackable shipping or insurance, as we cannot guarantee receipt of returned items.

6. Liability

Personal Responsibility: Fun Tours Dubai prioritizes customer safety but is not liable for personal injuries or damages during tours.
Third-Party Services: Some services may involve third-party providers, for which Fun Tours Dubai assumes no responsibility.
Force Majeure: Fun Tours Dubai is not liable for cancellations or changes due to uncontrollable events, such as extreme weather or governmental restrictions.

7. Intellectual Property

All website content, including text, images, and logos, is the property of Fun Tours Dubai and protected under intellectual property laws. Unauthorized use of our content is prohibited.

8. Privacy Policy

For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

9. Amendments to Terms

Fun Tours Dubai reserves the right to amend these Terms and Conditions at any time. Changes will be posted here, and it is your responsibility to review these terms periodically.

10. Governing Law

These Terms and Conditions are governed by the laws of Dubai, United Arab Emirates, and any disputes will be subject to the jurisdiction of Dubai’s courts.